This policy is written for India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
1. Who we are and how to reach us
Rainmaqer, Lohiyanagar Colony, Varanasi 221007, Uttar Pradesh, India.
Grievance Officer: Rainmaqer Grievance Officer, shobhit@rainmaqer.com, Lohiyanagar Colony, Varanasi 221007, Uttar Pradesh, India. Please write "Grievance" in the subject line. We acknowledge grievances promptly and aim to resolve them within the time required by law.
2. Our two roles
- For our customers' account data (the businesses that use Rainmaqer), we decide how the data is used. Under the DPDP Act we are the data fiduciary.
- For the end-customer data our customers send through Rainmaqer, such as WhatsApp chats and contacts, we act on our customer's instructions as a data processor. The business you messaged is responsible for that data; please contact them first.
3. What we collect
- Account and billing data: name, business name, phone, email, GSTIN and payment records.
- Usage data: logins, actions in the app, device and browser information, and logs.
- Connected-channel data: messages, contacts, deal notes and Google reviews from the channels our customers connect.
- Website data: cookies and analytics when you visit our website (see section 12).
4. How we use it
- To provide the service, including AI processing of conversations so the agents can read messages and write replies.
- To bill you, support you and keep accounts secure.
- To improve the service, using aggregated or de-identified information where possible.
- To meet legal obligations.
We use third-party AI model providers as sub-processors to generate replies. They process conversation content only to provide the service to us.
5. Legal basis and consent
We process account data to perform our contract with you, with your consent where required, and for legitimate uses permitted by the DPDP Act. Our customers are responsible for obtaining consent from their own customers before messaging them.
6. Who we share data with
- Meta (WhatsApp and Instagram) and Google, to send and receive messages and reviews.
- Payment processors such as Razorpay and Stripe.
- AI model providers, as sub-processors.
- Hosting and infrastructure providers.
- Authorities, where the law requires it.
We do not sell personal data.
7. International transfers
Some of our providers process data outside India. Where they do, we use providers with appropriate safeguards and transfer data only as permitted under Indian law.
8. Retention and deletion
We keep data for as long as your account is active and as needed to provide the service, then delete or anonymise it, unless the law requires us to keep it longer (for example, tax records).
9. Security
We use encryption in transit, access controls, role-based permissions, two-factor authentication and activity logs to protect data. No system is perfectly secure; if a breach affects you, we'll notify you and the authorities as the law requires.
10. Your rights
You can ask to access, correct or erase your personal data, raise a grievance, and nominate someone to exercise your rights if you die or become incapacitated. Write to our Grievance Officer at shobhit@rainmaqer.com. If you're not satisfied with our response, you may complain to the Data Protection Board of India.
11. Children
Rainmaqer is a business service and is not meant for anyone under 18. We do not knowingly collect children's data.
12. Cookies
Our website uses essential cookies to work properly. If we add analytics or advertising cookies, we'll ask for your consent where the law requires it and update this section.
13. Changes and contact
We may update this policy and will show the date it last changed at the top. Questions: shobhit@rainmaqer.com, Lohiyanagar Colony, Varanasi 221007, Uttar Pradesh, India.
Questions about this page? Email shobhit@rainmaqer.com.